Yet I’m having nothing but a frustrating experience thus far.

I believe in what ProtonMail an ProtonVPN are all about – the secure encryption, the business model – and chose to upgrade and pay because I believe this is the right business model to make privacy possible and accessible. I was referred back to the video to show me how to do what I’d already done – that hadn’t worked.

I’ve emailed back and forth with your support team and am not getting any help. That worked, but of course I no longer am using ProtonVPN, which I’m paying for along with an upgraded email account. I finally dragged the ProtonVPN app to the trash, emptied it, and forced my Mac book to shut down, then restarted. I also had no internet connect as ProtonVPN kept trying to connect – I tried to disconnect, and that didn’t help. I went through this whole process for my Mac book and all seemed fine -when I left my screen and returned later I had a popup asking to access my keychain, which I allowed, but then got a popup asking for my credentials, and I had no idea what that was about, nor could I even get past that popup to get to my keychain to try to find any login credentials.

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